Who is covered by this Limited Warranty?
This Limited Warranty, which is provided by SubieSmith, extends to you as the original purchaser of auto repair or maintenance services (the “Services”) provided by SubieSmith.
This Limited Warranty does not extend to any person who may purchase your car after the Services are performed, unless otherwise specified on your invoice.
What does this Limited Warranty cover?
Subject to the exclusions, limitations and conditions set forth below, SubieSmith warrants that the Services will be free from defects in: materials (i.e., that the parts replaced in the performance of the Services are not defective and perform as expected under normal usage conditions); and workmanship (i.e., that the Services were performed correctly).
How long will coverage under this Limited Warranty last?
This Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, measured from the date the Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
What will we do in the event of a defect in the Services during the Warranty Period?
If there is a defect in either the materials or workmanship of the Services within the Warranty Period, we will, at our option and at no additional cost to you: (i) perform remedial service work and/or replace defective part(s) installed in connection with the Services, or (ii) refund any amount actually paid by you to us for the Services. (Note that any discounts or promotions you applied towards payment of the Services will not count as amounts you paid for purposes of any refund under this Limited Warranty.)
We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Services.
What is not covered by this Limited Warranty?
This Limited Warranty does not cover:
Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);
Any issues unrelated to the Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start);
Any pre-existing condition with your car that is not known by the mechanic prior to starting the Services and that is discovered during or after the Services are performed (e.g., if you authorize us to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle, not as a result of poor workmanship in repairing the valve cover gaskets; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);
Any consequential effects of the Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when our mechanic replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).
This Limited Warranty is entirely void when:
After receiving the Services, you take your car to a mechanic other than SubieSmith to diagnose or repair a problem believed to be associated with such Services, without giving SubieSmith the first opportunity to inspect and remedy the problem (or to consent to an alternative mechanic to do so ahead of time).
Whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be in our sole discretion.
How do you file a claim under this Limited Warranty?
To inquire about obtaining service under this Limited Warranty (if applicable), contact SubieSmith as soon as an issue is discovered.
What happens if you are outside our service area when you file a claim?
Our warranty is only valid within 15 miles of 1480 Miller St, Lakewood, CO 80215. If you have a warranty issue outside of this service area, contact SubieSmith prior to having any repairs performed. We are not responsible for any repairs or diagnostics performed by a third party not authorized by SubieSmith ahead of time.
May you keep any defective parts replaced under this Limited Warranty?
No. All defective parts replaced under this Limited Warranty must be returned to us. Our quality reputation means everything to us. If you have any concerns or questions about the repairs we have performed, we want to know about it so we can make it right. Hopefully you continue to say nice things about us out there.