We Are Open And Going StroNg!
|Hello to all our Subaru drivers. I hope everyone is staying safe and healthy out there. The good news is that the countries that were hit early by the virus are already recovering. We are optimistic that this outbreak will be temporary, and we plan to continue to provide Subaru repair services throughout the ordeal.
Please visit and like our Facebook page. We haven’t used that much in the past, but it will be our primary way of communicating with our customers as a whole during the ever changing outbreak situation.
We are open and taking appointments. However, beginning on Wednesday, March 18 we will be going to no-human-contact processes here at the shop.
What that means is that we will be open Monday through Friday at our regular hours, but the building will only be accessible to our staff members. Dropping Off Your Car – Please drop off your car using our after-hours drop box system. The envelopes and drop box are mounted to the outside of the building, just to the left of the front door. Please fill out the envelope, put your keys inside, and place the envelope in the drop box. We will check that box first thing in the morning. Interactions – If you come by during business hours, please knock on the front door and we will come out and have a short conversation to verify contact details. Then get you home where it’s safe. Most of our customer interactions will be over the phone. Picking Up Your Car – We will be getting your keys back to you using our Key Lock Box system, or with a quick meeting in front of the shop. We will be using our online payment system whenever possible.We will continue to disinfect all keys and surfaces on the car that we regularly come in contact with, both before and after service.
We are working on a system to offer vehicle pick up and drop off at your home. If that is something you are interested in, please let us know. There will be minimum purchase amounts and maximum distance restriction on that system.
If you find yourself working from home, and not needing your vehicle, this could be a good opportunity to catch up on some of those repairs that have been waiting on your to-do list. This will help keep our valuable team members in place both now and in the future to service your Subaru for years to come.
Pro Tip: If you order on Amazon for grocery delivery, your odds of getting a delivery spot are much better if you place your order around midnight.
Thank you all for your business and we look forward to this outbreak being a thing of the past.